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CSE Software Inc. uses a combination of patented and award-winning technology development tools to develop client-customized product training and support programs.
Global, 24x7x365 Support
Live analysts - no menus, no prompts
Translation services for 110 languages
2% abandoned call rate
12 second avg. wait time (from ring to answer)
30,000 calls on 95 applications
Experienced SAP Service Desk analysts

With continuous changes in the workforce, from down-sizing, out-sourcing and rapid growth, to skill and knowledge erosion, gaining the competitive edge means having a seamless product support function that allows continuous honing of corporate knowledge, proficiencies and competencies, as well as maintaining alignment between strategic goals, performance metrics and workforce compensation within your corporation. CSE Software Inc. incorporates company-specific considerations and technological expertise into the solutions. This unique combination yields a "custom fit" solution that is fully embraced by your people and delivers bottom-line results.

  • CSE Software Inc. uses it’s patented and innovative designs to build and implement product support functions specifically designed for today’s corporate culture.
  • Customer support calls are answered by a live technician.
  • Only a 2% abandoned call rate (calls that do not go through to a live technician)

Contact CSE Software Inc. for more information!
  


What others are saying about our Support:
"I don't know where CAT would be if not for your company doing the CAT Support line. Sometimes we call and are REALLY irritated with M & I, and you guys listen and are NEVER negative with us."

      -- J.D., SOS Fluid Analysis Lab Supervisor , Caterpillar Inc
"The CSE commitment to quality and their "customer first" attitude has helped them earn the reputation of a world class Caterpillar supplier."

      -- C.R., Program Manager, Caterpillar Engine Division
"This is just a quick note to thank the excellent staff members Jason & Vanessa, who went above & beyond in their efforts to solve our order problems. This is not the first time they've been a big help either. I've never had anything but great service from anyone there, at that level. Just don't want to let a chance pass by to thank them and all of the staff for the superb customer service."

      -- B.L., Purchasing Agent, Hawthorne Power Systems
 

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Copyright © 2007-2008 CSE Software Inc.
2109 S. Main St., Morton, IL 61550-2197
Phone: (309)263-7595  Fax: (309)266-2621
 

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