“The eLearning course was very well received by management, operators, and our customer. Our GoLive was extraordinarily smooth. Everyone was impressed with the professional presentation, and the high quality look and feel. You and your team did a great job!”
~Joe Altorfer, Operations Analyst, United Facilities
On short notice and for an urgent issue, a program had to be ordered and sent to meet a strict deadline. Normally a program is mailed; but mailing the program this time was not an option. "With the impressive and dedicated efforts of Jeff Westbrook and Ryan J. Little, both of Cat Logistics; Jason Barker, CSE Software, Support Services; and Kevin Grier, Cat Electronics; the program was provided to us electronically via a SIFT transmittal and long story short, the truck left Albuquerque at 6:00 a.m. this morning, less any system faults. These folks understood the urgency of this matter, made several phone calls corresponding with the different groups to provide our dealership with the tools necessary to solve the issue—and for their efforts, we're grateful. We can NOT do without efforts like this. Thank You ALL for being good at your jobs!"
~Marvin Anaya, Wagner Equipment Company
“I would like to give a little feedback on the services from the EOMP helpdesk. I have made several calls to your team for help and each of those calls have ended with a perfect "10" on our scorecard. ...I am not sure how things could get any better, I think you folks have a great team and for sure a great thing going on !!! Oh yea ! ...and not to put pressure on you, But remember thousands of people are counting on you ...so keep up the "GREAT WORK" we have come to expect, After all ... you guys have set the bar !!!!”
~Jim Lay, Whayne Supply Company
“I have been very pleased with the service that CSE Software, Inc. has provided for IT support. Everyone that I have ever dealt with has been professional. On every instance the staff at CSE has gone above and beyond.”
~Jason McWhorter, Mustang Cat
“… The CSE commitment to quality and their "customer first" attitude has helped them earn the reputation of a world class Caterpillar supplier.”
~C.K. Remley, Program Manager, Caterpillar Inc.
“…Thank you so much for your excellent work on our EDLOG project. I cannot praise you and your firm enough for all of your efforts in developing, testing, and following through on this project. Without your help, we at St. Francis Medical Center Emergency Department would still be struggling. You and your staff came into our department and listened to “our” needs and developed a program around those needs instead of trying to make our needs “fit” into someone else’s program.
~Michelle Tabonne, Clerical Supervisor/Billing Coordinator, St. Francis Medical Center
“CSE provides worldwide software support for customers who use the material in a total of seven languages. They are a vital part of our program and our customers constantly compliment the services they receive from CSE. We have used the quality of their services as a sales point in finding new customers for our products.”
~Jay Barnett, Senior Training Consultant, Marketing Communications, Caterpillar Inc
“…CSE has also provided programming support for our policy issuance system. They were not given the opportunity to influence or select the architectural platform that the system was developed on. However, after less than satisfactory implementation of this system by the other contractors, they were able to stabilize the system. Since then they have maintained this application at a very reasonable cost.”
~Ron Hall, VP Information Services, Argonaut Great Central Insurance
"The CSE team was tasked with the quality assurance testing for the Flash 8 eLearning Template. This Template is the key delivery mechanism for our eLearning products. The eLearning produced with the Template can be run from a CD-ROM (stand-alone) or placed in an AICC compliant LMS (web). In addition, the Template supports 11 languages.
...I would like to thank the CSE management team for their role in hiring qualified people with the skill to get the work done efficiently and effectively, for providing the resources and tools necessary to work with multiple languages, and creating a team atmosphere where many members can make significant contributions to the same project.
I am confident that delivery of our product would not have been possible without the high level of commitment to customer service and quality that this team provided. It is this level of service excellence that has made CSE Software a preferred supplier for Cat and a valuable partner in our pursuit to provide quality products and services both to out end customers and our internal process partners"
~Chris Minch, Learning Consultant, Caterpillar, Inc.