CSE Software®’s help desk provides customer service on a multitude of platforms and complexities to customers around the world. Keeping up with rapidly changing technology and meeting the needs of our customers is always our focus.
There are no menus or prompts, which means each call is answered by an eager and friendly voice ready to answer the call, get the question answered, and allow the caller to get back to their job. These analysts can offer phone and email support for web-based, PC-based, and mobile applications. The support can range from Tier 1 basic troubleshooting to Tier 3 technical analysis and several needs in between. The help desk team can provide support in over 110 languages for applications that require global support.
Our flexible contract options allow our customers to get the right level of support during the hours of the day and week that fit their needs. Regardless of the contract size, CSE Software’s quality shines through to each of our customers.
Our clients quickly learn that we become an extension of their team, understanding their products and assisting their customers. This allows them to focus on product development and training and trust that their customers are well taken care of. It is our attention to detail and prompt responses that keep our customers coming back, time and time again.