According to a study conducted by Avaya, 80% of consumers prefer talking to an agent on the phone, with e-mail response being the next method most preferred for customer service response. How does your business measure up on customer service? Do you need customer service support but you don’t have the manpower, space or budget to hire staff? Whether you need a technical analyst for product or software support, you want to deliver product information, or you want to make sure you have a 24×7 global presence; remote support solutions can be a cost-effective and efficient change for your business. Today’s consumers (even business-to-business) are savvy shoppers. They expect quality support before and after purchases.
Great customer service begins with rapid response by friendly and knowledgeable customer service professionals. Look for a company that offers 24x7x365 global coverage, so you can have a presence anywhere in the world. Look for a versatile company that can offer remote help desk support to resolve issues on software applications, share product knowledge, provide event registration services, conduct surveys, and more. A professional team can also answer your customers’ questions and keep your business connected in a positive way to your customers. If you’re concerned about looking like you’ve hired a “third party” for your customer service, ask about the option of private labeling your support desk. The right support services company should be able to address your customers calling or e-mailing with your business name to provide seamless care.
CSE Software Inc. offers remote customer service support from a professional, friendly staff. With 20+ years of delivering support services around the world, our team has a proven system to take care of customers, including prioritizing and escalating any incidents to achieve desired resolutions. Find out how efficient and affordable outsourcing can be. Contact Andrea Lusher at 1.309.670.7595 and get help desk support integrated at your business today!
• Live analysts (no menus or prompts)
• Global Support 24x7x365
• Translation services in 110 languages
• Web access to incident records
• 99.9% service desk uptime
• Member Help Desk Institute & itSMF-USA