Outsourcing Customer Service Solutions
Did you know that 80% of customers prefer talking to a real person on the phone when it comes to customer service? If your business needs to step up its customer service game but lacks the resources to hire additional staff, don’t fret. Remote support solutions can be the cost-effective and efficient solution you need. […]
Data Integrity for Healthcare
In a series of U.S. Dept. of Health & Human Services, Office of Inspector General (OIG) audits, it was found that some hospitals lack sufficient security features, potentially exposing patients’ electronic protected health information to unauthorized access. Vulnerabilities included unsecured wireless access, inadequate encryption, authentication failures, and other access control vulnerabilities. The importance of data […]
Outsource Help Desk Services for Convenient & Fast Customer Support
According to a study conducted by Avaya, 80% of consumers prefer talking to an agent on the phone, with e-mail response being the next method most preferred for customer service response. How does your business measure up on customer service? Do you need customer service support but you don’t have the manpower, space or budget […]