How Customer Support Impacts Brand Loyalty
Loyal customers are the lifeblood of any business. It’s no secret that it costs more to earn new customers than it does to keep existing ones. However, did you know that loyal customers spend up to 67% more on products and services? That’s why it’s exceptionally important to focus on customer retention and provide top-notch […]
Outsourcing Customer Service Solutions
Did you know that 80% of customers prefer talking to a real person on the phone when it comes to customer service? If your business needs to step up its customer service game but lacks the resources to hire additional staff, don’t fret. Remote support solutions can be the cost-effective and efficient solution you need. […]
How to Choose the Right Tech Development Company
Want to train your employees using technology like AR/VR, simulations, mobile, eLearning or a web app? Great! But how do you ensure your training is compliant, effective and engaging for users? Whether you need to ensure compliance, teach medical device use to nurses or heavy equipment operation to operators, you want your training to be […]
The High Cost of No Training
Training is important to workers and organizations alike. In fact, in a Workforce Learning Report from LinkedIn, 94% of employees said they would stay at a company longer if the company invested in employee learning. Think about it: whether you’re a healthcare worker on the front lines, an operator handling heavy equipment, or providing back […]
Cloud Data Encryption: Ensuring Security
As more businesses migrate applications and their data to the cloud, safety and encryption have become more important than ever. Encryption is a crucial part of data security in the cloud. When you encrypt your data, it becomes indecipherable to anyone who doesn’t possess the key to read it. In this post, we’ll discuss the […]
Cloud Migration for Businesses
Cloud migration is no longer a mere concept but an urgent necessity for businesses looking to secure cost-effective, efficient, and reliable operations. Running applications on physical hardware can be both costly and time-consuming. Software updates require manual intervention, hardware issues require IT support, scalability is limited to the capacity of the servers, and costs are […]
Why Device Simulation is Replacing Traditional Training Methods
Gaining experience to understand and correctly work a device (aka machine, tool or equipment) is often done in real-world settings without much more than a few hours of training and a user manual. With today’s technology, any device can be simulated. Any device. Traditional training is conducted via learning management systems where learners answer a […]
Help Desk Services Respond When You Can’t
Help Desk Services How do you get your customers to come back to your business time and again? Provide immediate assistance day or night with help desk services. Stellar customer service will keep them coming back to you for more business. In other words, a happy customer is a loyal customer. A loyal customer is […]
Why Startups Fail: 11 Mistakes Founders Keep Making
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The 8-Step Process We Used to Start a Successful Podcast
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