Customer Experience in the Digital Age
In the fast-paced world of customer experience (CX) it’s evident that technology plays a role – serving as a powerful facilitator and a potential game changer. With innovations speeding up and personalizing customer business interactions, it’s essential to acknowledge the impact of technology on CX. While we strive to innovate to meet customer needs and […]
How Customer Support Impacts Brand Loyalty
Loyal customers are the lifeblood of any business. It’s no secret that it costs more to earn new customers than it does to keep existing ones. However, did you know that loyal customers spend up to 67% more on products and services? That’s why it’s exceptionally important to focus on customer retention and provide top-notch […]
Outsourcing Customer Service Solutions
Did you know that 80% of customers prefer talking to a real person on the phone when it comes to customer service? If your business needs to step up its customer service game but lacks the resources to hire additional staff, don’t fret. Remote support solutions can be the cost-effective and efficient solution you need. […]
Help Desk Services Respond When You Can’t
Help Desk Services How do you get your customers to come back to your business time and again? Provide immediate assistance day or night with help desk services. Stellar customer service will keep them coming back to you for more business. In other words, a happy customer is a loyal customer. A loyal customer is […]
Data Integrity for Healthcare
In a series of U.S. Dept. of Health & Human Services, Office of Inspector General (OIG) audits, it was found that some hospitals lack sufficient security features, potentially exposing patients’ electronic protected health information to unauthorized access. Vulnerabilities included unsecured wireless access, inadequate encryption, authentication failures, and other access control vulnerabilities. The importance of data […]
Outsource Help Desk Services for Convenient & Fast Customer Support
According to a study conducted by Avaya, 80% of consumers prefer talking to an agent on the phone, with e-mail response being the next method most preferred for customer service response. How does your business measure up on customer service? Do you need customer service support but you don’t have the manpower, space or budget […]
The Right Registration Site Can Make Your Event a Success!
According to an IBIS World report, the business-to-business trade show and conference market is generating $13 billion in revenues in the U.S. alone. Host the right type of registration site—one that leaves your attendees looking forward to your upcoming event. Hosting a hard-to-use site means frustrated visitors end up leaving, and your business reputation is […]
Contain Electronic Media to Prevent Loss & Misuse
Have you experienced the frustration of searching for corporate electronic media and being unable to locate it easily? If your company spends a lot of money and time acquiring or creating electronic media for business, then having a secure and centralized online storage system is a must. CSE Software Inc. can develop an electronic media […]
Contain Electronic Media to Prevent Loss & Misuse
Have you experienced the frustration of searching for corporate electronic media and being unable to locate it easily? If your company spends a lot of money and time acquiring or creating electronic media for business, then having a secure and centralized online storage system is a must. CSE Software Inc. can develop an electronic media […]
Reduce the Risk of Pirated Media with Encryption
What is piracy costing your business? According to the Huffington Post, a recent Business Software Alliance (BSA) survey found that 57% of the world’s computer users have pirated software. The commercial value of what the software industry has lost to theft is approximately $63.4 billion according to the BSA. Add to that the piracy of […]